Store Policy

Payment for Card Holder Policy - Card cancellation penalty is ( 0.026% + $0.10 ) of sales price OR keyed (0.035% +$0.15).

 

Returns & Exchanges - Regarding any returns within 30 days of purchase date for whatever reason, shipping costs outbound and inbound will be paid by the customer. Customers will be responsible for both the original delivery and return shipping charges. **This applies to cancellations or changed orders if the order has been shipped.** The product being returned must have all the original packaging and be in new resalable condition.

 

Shipping Rates & Policies - All standard shipping is a curbside delivery service. This offer covers most items shipped by ground within the contiguous U.S. By curbside delivery, massage chairs will arrive UNASSEMBLED in its original factory boxes unless otherwise mentioned. - White Glove Delivery: With white glove delivery, massage chairs will be hand-delivered to your destination and assembled together. White glove delivery needs to add about 1-2 weeks to the standard lead-time of delivery. Choose the shipping method as White Glove Delivery if you want this service. [EXTRA COST] All White Glove Services are a one-time service that is non-refundable nor do they cover any return service.

 

Once the service has been signed off for completion of service, the delivery agent will not return to do further services that may not have been completed on their initial visit. It is vital for the customer to fully inspect and test the product before signing off the completion of service. **For more information about terms and conditions, please visit our manufacturer website at OTA-shop.com. SERVICE CENTER: 888-848-2630 ext. 3.